If your loved one falls in a Burlington-area facility, the immediate priority is medical care. After that, the information you gather in the first days can strongly affect what comes next.
Focus on details like:
- The date and approximate time of the fall (including shift timing—morning rounds, evenings, or handoffs)
- Where it occurred (bathroom, hallway, dining area, common lounge, near exits)
- What staff members observed and reported (and how quickly help arrived)
- Any visible injuries and what clinicians noted first
- Whether the facility documented a fall risk level and a care plan before the incident
Get copies of relevant incident documentation and medical records through the facility’s process. In Vermont, missing or incomplete documentation can make it harder to prove what the facility knew and what it failed to do—so families should act promptly.


