If your family is dealing with a recent fall, your next steps matter for both your loved one’s health and the strength of a potential claim.
- Get medical evaluation right away. Even when the injury looks minor, head injuries, internal bleeding risks, and fractures can be missed without proper assessment.
- Ask the facility for the incident details in writing. Request the incident report, the time it occurred, who was present, what the resident was doing, and what staff observed immediately afterward.
- Track your own timeline. Write down what you were told, what you saw, medication changes you were aware of, and how the resident’s condition changed over the next hours.
- Preserve evidence. If the facility has camera footage or device logs, ask about retention. In many cases, records can disappear or become harder to obtain later.
Families often contact us after the facility has already sent documents to insurance or provided a narrative that doesn’t fully match what happened. Early organization can help prevent gaps.


