Your first priority is medical care. But while the resident is being evaluated, there are practical steps that can protect the case later:
- Ask for the incident details in writing: date/time, location, who was present, what was observed, and what monitoring occurred afterward.
- Request copies of key documents through the facility’s process (don’t rely on verbal summaries): incident report, nursing notes, care plan, and any post-fall reassessments.
- Document what you can while it’s fresh: what staff said, what the resident complained of, changes you noticed, and who you spoke with.
- Keep medical records organized: ER discharge papers, imaging reports, follow-up orders, and rehab recommendations.
Tennessee law and the case process can be deadline-driven, so the sooner you gather records and get legal guidance, the better positioned you’ll be to act within the required timelines.


