In the days right after a fall, your priority should be medical care—but your next priority is preserving the information that will matter later.
Right away:
- Make sure the resident is evaluated promptly, especially after head impact, suspected fractures, dizziness, or a change in alertness.
- Request copies of any incident documentation you’re allowed to receive (and confirm what the facility has recorded).
- Start a simple timeline: date/time, location inside the facility, what staff said, and how symptoms changed after the fall.
Also important: avoid giving “quick answers” to facility representatives or insurers without guidance. Early statements can be used to shape the facility’s narrative—so it’s best to let an attorney help you respond consistently and accurately.


