Right after the fall, focus on two tracks at the same time:
- Medical care and documentation
- Make sure the injured resident is evaluated promptly, especially if there was any head impact, loss of consciousness, dizziness, new confusion, or a sudden change in mobility.
- Ask for copies of relevant medical records and discharge instructions so you can connect the injury to what happened in the facility.
- Preserving the facility record
- Request the incident/accident report, nursing notes, shift logs, and any fall-risk or care-plan documentation.
- Write down your timeline while it’s fresh: the time the fall occurred (if known), who was present, what staff reported, and what symptoms appeared afterward.
In many cases, facilities will communicate quickly to explain “what they believe happened.” That’s normal—but families should avoid making recorded statements or signing forms before reviewing what the paperwork actually covers.


