In our area, many residents come from surrounding communities and return frequently to familiar routines—walking halls, transferring to the bathroom, and participating in activities. That means falls often happen during predictable “busy times,” when staff are coordinating care and residents are moving more independently.
We also see a local pattern that affects claims: communication gaps. After an incident, families may hear different explanations at different times—sometimes because records are incomplete or because staff document events in a way that doesn’t fully match what residents experienced. In New Hampshire, those documentation details matter, so families need a clear, organized record early.


