Families often lose track of key facts because they’re rushing between the facility and medical appointments (including emergency care in the area). To protect the injured resident and strengthen the eventual claim, prioritize:
- Get medical evaluation immediately—especially after head, neck, or hip injuries. Internal bleeding and concussion symptoms can appear later.
- Document the incident while details are fresh: date/time, where the fall occurred, what the resident was doing, and any staff statements you hear.
- Request incident and care records through the facility’s required processes, including the fall report, shift notes, and nursing observations.
- Preserve a timeline of changes after the fall—mobility, confusion, pain levels, appetite, sleep, and any decline that started after the injury.
Michigan law has deadlines for filing claims, and evidence can disappear quickly. Acting early gives families a better chance to hold a facility to its standard of care.


