Right after the fall, your priorities should be medical and factual.
1) Get medical evaluation immediately. Even if the resident “seems okay,” head impacts, internal injuries, and medication-related dizziness can be missed early.
2) Ask for the exact incident timeline. In Auburn facilities, you’ll often see documentation that reflects who was present, what was observed, and when staff checked on the resident. Request the specific details—time, location, witnesses, and what care was provided afterward.
3) Preserve what families can control. Keep copies of discharge paperwork, imaging results, and any written after-visit instructions. If you’re told a family member statement is needed, ask what will be recorded and request a copy.
4) Avoid “helpful” statements that can be misunderstood. Facilities and insurers sometimes use wording to frame the fall as unavoidable. Before you sign anything or provide a recorded statement, get legal guidance.


