In the first hours and days after a resident falls, the choices you make can affect both medical outcomes and later proof of what occurred.
- Make sure the resident gets prompt medical evaluation
- Head injuries, internal bleeding concerns, and fractures may not be obvious right away.
- Ask for the incident details in writing
- Request the facility’s incident report and any related documentation you’re allowed to obtain.
- Start a family timeline
- Note the approximate time of the fall, what you were told, who was present, and what symptoms appeared afterward.
- Preserve communications
- Save emails, texts, and letters from the facility or insurer.
If you’re dealing with a loved one who can’t clearly describe what happened, your documentation matters even more.


