The first steps after an injury can affect both health outcomes and the evidence available later.
1) Get prompt medical care Even if the resident “seems fine,” head injuries, internal bleeding risks, and fractures may not be obvious right away. Tell clinicians about any known fall history and what staff reported.
2) Ask for the incident documentation Request copies of the facility’s fall documentation (including the incident report, nursing notes, and any initial assessments). If you can, ask who was present and what was done immediately afterward.
3) Start a private timeline Write down the date/time, where the fall occurred (room, bathroom, hallway), what you were told, and any changes you noticed over the following hours and days. In Geneva, families often juggle multiple obligations—so capturing details early helps prevent gaps.


