If the fall just occurred (or you recently learned about it), start with actions that protect your loved one and preserve the information needed for a possible claim:
- Get medical care immediately. Head impacts, dizziness, and fractures can have delayed complications.
- Ask for the incident documentation the same day if possible (or as soon as you’re able through proper channels): incident report, shift notes, and any observations tied to fall risk.
- Request the resident’s fall-risk assessment and care plan for the days/weeks leading up to the fall.
- Keep a personal timeline. Note the time you were told about the incident, what staff said, and what symptoms appeared afterward.
In Parkland, families often juggle work schedules and medical appointments while trying to get answers from a facility. Getting organized early helps prevent gaps that can make it harder to connect the injury to the facility’s care practices.


