In many Gardena cases, families first learn about a fall through a phone call during work hours. The facility may emphasize that the resident “just slipped” or that falls can happen even with good care. That reassurance can be true sometimes—but it can also be a sign that crucial details are being minimized.
If you’re contacted right after the incident, it’s wise to be careful about what you say. Facilities and insurers may request statements while the facts are still forming. Early communications can later be used to argue the timing, severity, or circumstances of the injury.
What to do instead: ask for written documentation (incident report, nursing notes, and any initial medical assessment summary) and let a lawyer help you preserve the record.


