If the fall just occurred (or you learned about it today), focus on two priorities—medical care and evidence.
- Get medical evaluation promptly. Head injuries can appear minor at first but become serious later. If the facility delays or “waits and watches,” ask what symptoms would trigger an ER visit.
- Document the timeline. Write down what you were told, the approximate time of the fall, where it happened, and what staff observed immediately after.
- Request copies of key records. California residents and family advocates can request incident-related documentation through the facility process. Ask for what you can right away, including incident reports and nursing notes.
- Be cautious with statements. Facilities and insurers may contact families quickly. Before you sign anything or give a recorded statement, consider having an attorney review what’s being requested.


