In a denser city environment with frequent pedestrian activity, insurers frequently focus on issues that can be easier to dispute than the injury itself. Common points of contention include:
- Where the incident occurred (public sidewalk vs. private property) and who had responsibility for the area
- Whether the dog was leashed/controlled at the moment of the bite
- What warnings were present (signs, prior interactions, or household rules)
- Whether the injured person was lawfully present and not acting in a way the defense tries to characterize as provoking
Even when you’re confident the dog owner is at fault, the adjuster may still push for a quick, low-value resolution—especially if they believe your documentation is incomplete.


