In a smaller Massachusetts community, the “story” of a crash travels fast—neighbors compare notes, businesses close for the day, and witnesses move on. UM disputes frequently hinge on whether the key evidence still exists when you need it.
If you can, gather these early:
- The police report number (and request a copy if you don’t already have it)
- Photos/video: vehicle positions, road markings, traffic controls, lighting conditions, and any visible injuries
- Witness contacts: names and phone numbers (not just “someone saw it”)
- Medical visit records from the earliest appointments (even if symptoms seem minor at first)
- A written timeline of symptoms and treatment as it develops
Why this matters in Franklin Town: UM insurers may question causation—especially if there’s a gap between the crash and certain treatment steps. A clean, organized record helps show the injury progression rather than giving the insurer room to argue “it doesn’t match.”


