If you’re able, focus on these steps before you talk to insurers:
- Get medical care promptly — even if symptoms feel “manageable.” In Texas, documentation timing matters.
- Request the crash report number (from the responding agency) and write down the incident location and time.
- Capture scene evidence while it’s still fresh:
- traffic signals/turn lanes and where vehicles were positioned
- visible road conditions (wet pavement, construction zones)
- photos of vehicle damage and any injuries you can safely document
- Document rideshare specifics:
- trip start/end time
- whether you were a passenger or outside the vehicle
- the driver’s name/vehicle details
- Avoid recorded “quick statements” to adjusters beyond basic facts.
The goal is simple: create a clear timeline before the story gets simplified by insurance.


