In the first 24–48 hours, the decisions you make can affect how confidently your claim can be evaluated.
1) Get medical care (even if you feel “okay”). California insurers often scrutinize timing. Some injuries—like soft-tissue harm, concussion symptoms, and back/neck pain—may show up later.
2) Document the scene if you can do it safely. In Novato, crashes frequently happen around:
- stop-and-go commute traffic
- intersections with turning lanes
- evenings when visibility drops
- areas with pedestrians, cyclists, or rideshare curbside activity
If possible, capture: vehicle positions, lane markings, lighting conditions, and any relevant photos/video.
3) Write down your timeline while it’s fresh. Include what you remember about:
- where the Uber/Lyft was in its trip when the crash occurred
- what the driver said afterward (if anything)
- traffic conditions (rain, glare, congestion)
- how long it took to get to treatment
4) Be careful with insurance statements. A common Novato mistake is giving a detailed statement before anyone reviews liability questions. Keep communications factual and consistent with your medical record.


