In California, your early communications can shape how insurers frame fault and how they argue about the seriousness of your injuries. Before you provide details beyond basic facts, focus on:
- Get medical care promptly (even if symptoms seem mild). Some injuries show up days later.
- Document the scene while you can: intersection location, lane positions, traffic signals, visible damage, and any roadway hazards.
- Collect rideshare trip details: date/time, pickup/drop-off area, and driver information shown in the app.
- Write a private timeline (for yourself): what happened immediately before impact, where you were positioned, and how you felt afterward.
- Avoid recorded “explanations” to adjusters until you’ve had your statement reviewed.
A lot of La Puente riders make the same mistake: they assume the adjuster’s questions are just “routine,” then later realize those answers were used to downplay symptoms or suggest comparative fault.


