An AI tool can’t see your medical record. It can’t evaluate whether your symptoms were documented consistently after the incident, or whether the accident report supports the timeline. In practice, insurers in Massachusetts tend to scrutinize:
- Causation: whether the medical findings connect to the incident
- Consistency: whether symptom reports line up with follow-up care
- Functional impact: how cognitive and neurological issues affect work, driving, studying, parenting, and daily routines
For Amherst Town residents, that often means the difference between a claim that moves forward smoothly and one that stalls is whether you can show—through records and credible accounts—how your symptoms changed after the event.


