Right after the incident, the goal is to protect safety and preserve information that insurance companies may later question.
- Get medical care immediately—even if injuries seem minor. For head injuries, breathing irritation, or near-drowning concerns, prompt evaluation matters.
- Request incident documentation from the property manager, pool operator, homeowner, HOA, or event organizer.
- Capture photos and short videos (if it’s safe): wet deck conditions, broken tiles, missing signage, gate issues, ladder placement, or any abnormal drain condition.
- Ask for surveillance preservation. Many Olive Branch properties use cameras for common areas; footage can be overwritten.
- Avoid recorded statements to adjusters until you’ve reviewed what you’re saying and what they’re trying to prove.
If you already did some of the above, that’s okay. A lawyer can still help you organize what you have and identify what’s missing.


