In Massachusetts hospitals and clinics, modern care often includes software that supports clinical workflows. In some cases, patients later notice references that raise questions—such as:
- Notes or summaries that appear to be generated or heavily templated
- References to imaging interpretation tools or decision-support systems
- Documentation that doesn’t clearly show verification steps
- Discrepancies between what was charted and what was actually done during surgery
You don’t need to be a tech expert. The legal work is figuring out how the tool was used, who supervised it, and whether clinicians reasonably validated outputs before relying on them.


