Many people in Waterloo don’t realize how often care today involves electronic systems. When a case includes references to automated reporting, imaging software, templated operative notes, or clinical decision-support, the “mistake” may not look like a classic error on the surface.
Instead, issues can show up as:
- Chart inconsistencies (what was documented vs. what was actually done)
- Software-generated summaries that appear incomplete or inaccurate
- Imaging interpretation support that wasn’t followed by appropriate clinical verification
- Workflow gaps—such as unclear supervision of the tool outputs
After an injury, those details matter because insurers often focus on standard risks of surgery. A strong review looks for whether the care team met the expected safety steps—particularly when technology was involved.


