Many people first notice a problem after they return home and start comparing details:
- A discharge summary or operative report describes steps that don’t reflect what you were told in follow-up.
- Imaging impressions don’t match the symptoms that show up days later.
- Progress notes appear inconsistent—too vague, overly standardized, or missing key perioperative details.
- Staff references automated systems or “generated” charting, but you never received a clear explanation of how those tools were used.
In the Richmond area, it’s also common for patients to receive care through more than one clinic or hospital system. That can make documentation gaps more likely—and those gaps can matter in an AI-related surgical error investigation.


