The most important work is often done before a claim is filed. If you can, take these steps while details are fresh:
- Get medical care promptly (urgent care or ER as needed) and ask for documentation of symptoms and how the injury occurred.
- Photograph the scene: the specific step/landing, handrail condition, lighting, and any visible hazards (tread wear, debris, loose carpeting, gaps).
- Request the incident report if the location is a workplace, apartment complex, hotel, or retail business—many have internal reporting procedures.
- Write down a timeline: time of day, weather/lighting conditions, where you were coming from (parking, lobby, entry), and whether anyone knew about the hazard before you fell.
- Keep receipts and work records: prescriptions, co-pays, follow-up visits, physical therapy, and any missed shifts.
If you’re dealing with pain and mobility issues, don’t force it. Your lawyer can help you preserve evidence and build a timeline once you’re medically stable.


