After you’re injured, it’s easy to focus on pain, mobility, and getting through the day. But premises cases often turn on what was documented early.
In Keene—where winter weather, seasonal foot traffic, and regular maintenance schedules can affect indoor safety—details like the condition of the treads, lighting at entries, and whether hazards were reported before your fall can make or break a claim.
What to do in the first 24–72 hours:
- Get medical care and keep follow-up appointments (even if symptoms seem manageable at first).
- Photograph the stairs/landing/handrail area while you still can.
- Ask for the incident report (if the location uses them) and request a copy.
- Write down a timeline: when you noticed anything unusual, what you were carrying, and how the fall occurred.


