In Windsor, many people are hurt in multi-family buildings, community entrances, and workplaces where responsibility is shared—property managers handle repairs, maintenance staff handle inspections, and insurers handle the paperwork. That structure matters.
In these cases, insurers frequently argue one of two things:
- They didn’t know about the hazard before your fall (or it wasn’t there long enough to be discovered).
- They acted reasonably once they became aware.
That’s why the early evidence timeline is everything. The strength of your claim can depend on whether the stair defect was documented, whether maintenance requests existed, and whether anyone reported the same issue before.


