South Charleston residents often get around using major routes that can get congested during rush hours and weekends. That matters because evidence can disappear quickly—dashcam footage may be overwritten, witnesses move on, and ride-app screens update.
One of the most important things you can do early is document what you can while the details are fresh:
- Your ride confirmation (driver name/ID, pickup and drop-off)
- The time of the collision and the direction you were traveling
- Photos of vehicle damage and the scene (as permitted)
- Names of anyone who saw the crash or stopped to help
- Medical records or discharge paperwork from the first visit
Even if you think the driver “clearly caused it,” insurers may still challenge the timeline, the severity of symptoms, or whether the crash is connected to your current treatment.


