In Ontario, rideshare trips often start or end in busy corridors, near shopping areas, and around commute times—so it’s common for details to get lost quickly (and for insurance adjusters to move fast). Your early choices can affect what you’re able to recover later.
Do these things first:
- Get medical care promptly. Even if you feel “mostly okay,” delays can complicate how insurers view causation.
- Request a crash report (or document the incident details if a report is not immediately available).
- Capture evidence immediately: photos of vehicle damage, the roadway/traffic signals, lane position, and any visible injuries.
- Preserve app information: ride confirmation, screenshots of driver details, timestamps, and any messages.
- Write down your timeline while it’s fresh—what you felt, where you were sitting, and what the driver did right before impact.
Avoid: giving a recorded statement before your claim is reviewed, signing anything you don’t understand, or assuming the “other driver’s insurance” will automatically handle it.


