Before you speak to anyone else, focus on stability and documentation.
- Get medical attention promptly (urgent care, ER, or a follow-up visit). Delayed treatment is one of the most common reasons claims get minimized in New York.
- Preserve your ride details: screenshot the trip confirmation, driver name/photo, pickup/drop-off times, and any in-app messages.
- Capture the scene: photos of traffic conditions, road hazards, weather, lane markings, and vehicle damage—especially if the crash happened near intersections or during poor visibility.
- Write down what you remember while it’s fresh: where you were sitting, how the vehicle was moving right before impact, and what symptoms started immediately vs. later.
AI-assisted guidance can help you structure this information for a faster consultation. But your statement and documentation still need to be accurate—because adjusters may use inconsistencies to dispute fault or the extent of your injuries.


