In Troy and the surrounding area, the early steps matter because evidence gets misplaced and stories change. If you’re able, focus on:
- Get the crash report number (or confirm it’s filed). In Missouri, having the official report information helps anchor timelines.
- Document the scene while it’s still fresh—photos of vehicle damage, traffic controls, lane position, skid marks if visible, and any signage.
- Write down your app details immediately: ride pickup/drop-off, time stamps, driver name, and the route you were following.
- Seek medical care even if symptoms seem “minor.” Missouri insurers commonly ask whether treatment was delayed or whether symptoms were consistent with the crash.
- Avoid recorded statements to anyone other than your healthcare provider—until your case is reviewed.
If you’ve already started talking to an adjuster, don’t panic. You can still request a case review—just be prepared to share what you said and any claim numbers.


