In the first hours and days after a crash, your focus should be medical care—but your next steps can strongly affect whether an injury claim moves forward smoothly.
Do these early:
- Get medical attention promptly, even if symptoms seem minor.
- Document the ride details: screenshot trip info, driver name/photo, and the pickup/drop-off location.
- Capture local crash context: nearby intersections, traffic signals, crosswalk markings, and weather/road conditions.
- Preserve communications with the app/insurer (including claim numbers and any written messages).
Avoid these common pitfalls:
- Don’t rush into a recorded statement without understanding how it could be used later.
- Don’t accept a quick offer before your treatment plan is clearer.
- Don’t guess about ride timing or where the vehicle was positioned—Palos Hills claims often hinge on route and “on app” status.
AI-assisted guidance can help you compile this information consistently, but it’s not a substitute for attorney review of coverage and liability.


