If you’re able, prioritize these steps before you spend time talking to insurance:
- Get medical care and follow-up treatment. In Oregon, injuries can worsen after the initial visit. A documented medical timeline helps connect your symptoms to the crash.
- Report the crash properly. If police responded, obtain the report number. If they didn’t, ask how the incident was recorded.
- Capture the scene while it’s still fresh. Focus on crosswalk markings, nearby signs, lighting conditions, vehicle location, and anything unusual (construction zones, debris, obstructed sightlines).
- Write down details immediately. Include how you entered the crossing, what the driver did (turning, braking, lane position), and what you remember about signals.
- Avoid broad statements to adjusters. Insurance calls can move quickly. Don’t guess about speed, fault, or causation.
If your injuries are serious, your best “next step” may be simply getting treatment and preserving evidence through photos, witnesses, and any available dashcam or nearby surveillance footage.


