In Norfolk, loved ones may be transferred between units, moved after an ER visit, or have care adjusted after a short decline—often during busy shifts. Those transitions matter. If a medication was started, increased, or combined with another drug and the resident’s condition changed shortly afterward, the timeline can be critical.
Too often, families hear broad statements like “the doctor ordered it” or “it’s part of their condition.” Our job is to look closely at what actually happened in the facility—what was administered, what was documented, and how staff responded when symptoms appeared.


