In the hours and days after a fall, details can disappear—especially if video retention is limited or if internal notes are updated. Start by gathering what you can while the information is fresh:
- Incident paperwork you receive (and note the date/time it was generated)
- Discharge summaries and ER/urgent care records
- The resident’s current care plan and any fall-risk updates around the time of the fall
- Names of staff on shift, plus what you were told about how the fall occurred
- Photos if permitted (for example, the area of the fall, bathroom setup, lighting conditions)
If you’re dealing with a big facility staff and frequent shift changes, ask whether there were multiple reports (incident report vs. shift notes vs. risk assessment updates). In many Rowlett-area cases, the “official” version becomes inconsistent once you compare documents.


