Even if you’re focused on your loved one’s recovery, you can take steps that protect the evidence.
1) Request the incident documentation immediately
Ask for a copy of the fall incident report and any related forms created the same day—especially fall risk screening/assessment updates and any “after-fall” nursing notes.
2) Preserve the “before the fall” care picture
In South Carolina cases, what happened in the hours leading up to the fall can be critical. If the resident had transfers, toileting needs, dizziness, confusion, or mobility changes, request records showing how staff addressed those risks.
3) Ask about alarms, supervision, and response time
Find out whether the resident was on any monitoring system, whether alarms were functioning, and how long it took staff to respond once alerted.
4) If video may exist, ask for preservation in writing
Many facilities have limited retention policies for surveillance footage. Ask the facility to preserve any relevant video and document your request.
5) Keep a family-side timeline
Write down what staff told you (and when), plus the observable facts you noticed: lighting conditions, location in the building, whether assistive devices were available, and any change in behavior before the fall.