A common reason claims stall is that key evidence gets hard to obtain later. In many Ohio facilities, incident documentation and video retention follow internal policies and time limits.
After a fall, families should consider taking immediate steps such as:
- Requesting a copy of the fall incident report and any fall risk assessment updates around the date of the incident
- Asking for the resident’s care plan and any revisions made before and after the fall
- Preserving discharge paperwork, ER records, imaging results, and follow-up therapy notes
- Requesting preservation of surveillance video (if available) before it’s overwritten
If you’re unsure what to ask for, we can help you build a targeted document list so you’re not guessing.


