Even when you feel overwhelmed, a few early steps can make a major difference in how your claim is evaluated.
- Request the incident report immediately (and ask for any updates).
- Ask for the resident’s fall risk assessment and care plan in place at the time of the fall.
- Get the medication administration records around the incident date.
- If the facility uses alarms, ask whether alarms were triggered and how staff responded.
- Preserve any photos of visible hazards (if permitted) and write down what you recall while it’s fresh.
- Ask about video retention. Many facilities have limited retention windows for surveillance footage.
If you’re not sure what to ask for, start with the “who/what/when” facts: date/time, where the resident was found, whether there were witnesses, and what care was provided immediately afterward.


