What you do right away can matter later—particularly when Ohio records may be produced in stages and families must be specific about what they need.
Prioritize these steps:
- Get medical care immediately. Follow the facility’s instructions and insist on documentation of injuries, symptoms, and treatment.
- Request the incident documentation in writing (or via the facility’s portal, if available): the fall/incident report, resident fall risk assessment, and any post-fall progress notes.
- Ask about preservation of video if cameras cover hallways, common areas, or entrance routes. Do this early.
- Write down a timeline while memories are fresh—including where the resident was (room, bathroom, hallway), what they were doing, lighting conditions, and whether staff were present.
If you’re unsure what to request, that’s normal—families often don’t know which records actually control the claim. A lawyer can help you target the right documents so you’re not stuck guessing.


