Time matters. While your family is focused on medical care, you can also protect the evidence that insurers and facilities rely on.
Do these immediately (or as soon as possible):
- Ask for the incident report and the resident’s fall-risk assessment around the time of the fall.
- Request copies of the care plan/transfer plan, including any updates made within days (or weeks) before the incident.
- If the facility uses monitoring systems, ask whether there is surveillance video and whether it will be preserved.
- Write down what you can remember while it’s fresh: where the fall occurred, who was nearby, lighting conditions, what device the resident was using (walker/wheelchair), and what staff said about what happened.
If you’re overwhelmed, that’s normal. We can help you structure what to gather so you don’t miss documents that frequently become central in disputes.


