In the first 24–72 hours, your priority is medical care. But while treatment is underway, you can also take steps that often determine how strong the case becomes later.
- Request the incident report (and ask for any addendums). Don’t rely on a verbal summary.
- Ask what changed before the fall: medication timing, mobility level, transfer assistance, or use of alarms.
- Write down the exact timeline you’re told—date/time, location of the fall, who was present, and what the staff said about causes.
- Preserve communications: emails, portal messages, care conference notes, and discharge instructions.
- If video may exist, ask the facility to preserve it immediately. Video retention policies can be short.
Minnesota law and nursing home compliance expectations make documentation critical. When the facility later disputes what it knew and when, early records help anchor the facts.


