If you can, take these steps right away—before the paperwork gets messy or video is no longer available:
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Get medical care and ask for documentation
- Make sure the treating team records the injury details, diagnosis, and any noted fall mechanism (e.g., “fell from standing,” “tripped,” “found on floor”).
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Request the incident report immediately
- Ask for the fall/incident report, shift notes, and any fall risk reassessments completed around the time of the event.
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Ask about alarms, supervision, and response time
- If alarms were used, ask whether they sounded.
- Ask how quickly staff responded and what assistance was provided afterward.
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Preserve potential evidence
- If you’re told there is surveillance or door access logs, ask that preservation steps be taken.
- Keep copies of what you receive, even if it’s partial.
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Write down what you remember—today
- Note the resident’s mobility status, any recent changes (medications, transfers, dizziness), and what you observed before the fall.
This early information can make a major difference for a claim in Minnesota, where delays in evidence gathering often create avoidable disputes.


