Leominster is a working suburban community with many residents who rely on long-term care facilities for consistent mobility assistance and supervision. When a resident falls—especially after changes in medication, after a transfer, or during evening/night routines—the “just an accident” explanation can feel automatic.
But in Massachusetts, nursing homes are expected to follow written protocols and maintain documentation that matches a resident’s assessed risks. When the paperwork doesn’t line up with what happened, that’s often where accountability begins.
Families in our area typically call us after they’ve already requested records once—or after the facility has provided only partial information. Early review matters because certain evidence (like surveillance footage) may be time-sensitive, and deadlines for obtaining records and pursuing claims can affect options.


