The first two days matter because facilities may have internal processes for reporting, updating care plans, and retaining certain materials.
Do these steps right away:
- Get the medical priorities first. Follow the facility’s and hospital’s instructions and document the treatment plan.
- Request the fall paperwork. Ask for the incident report, any fall-risk assessment updates, and the resident’s care plan notes around the time of the fall.
- Ask about alarms and supervision. If the resident was supposed to use alarms, a gait belt, or scheduled assistance, ask whether those systems were in place.
- Preserve relevant proof. If you’re allowed to access it, request copies of any photographs taken, and ask whether surveillance footage exists and how long it’s retained.
- Write down your observations. Note what you were told by staff, the time you arrived, what the resident was doing before the fall, and what changed afterward.
Even if you’re unsure whether you “have a case,” these actions help your attorney evaluate the situation quickly.


