In many Andover-area facilities, the busiest caregiving windows aren’t random—they line up with predictable routines: medication rounds, meal assistance, therapy transitions, shift changes, and evening settling-in. Those are also the times when staff may be juggling multiple residents, alarms can be missed, or care plan instructions may not be carried out consistently.
If a fall occurred during a routine transition, that timing matters. We often see cases where the facility later argues the fall was “just part of aging,” but the documentation doesn’t match what was known about the resident’s mobility, dizziness, or need for assistive devices.


