New London has a mix of older buildings, compact facility layouts, and high caregiver turnover pressures that are common across Connecticut health settings. Those realities can matter because fall cases frequently hinge on what happened before the fall—not just what happened afterward.
In our experience, families get the most traction when the evidence shows:
- The resident had known risk factors (history of dizziness, balance issues, medication changes, mobility limitations)
- Staff had access to the care plan and risk assessments
- Fall precautions were updated when the resident’s condition changed
- The environment and equipment used at the time of the fall were safe and appropriate
When the facility’s story focuses only on “what caused the fall,” we shift attention to whether the facility reasonably managed risk leading up to the incident.


