Taking action early can protect your ability to investigate and pursue a claim.
- Get medical care immediately (even if the resident “seems okay”). Head injuries and fractures can worsen after the initial exam.
- Ask for the incident documentation in writing: the fall report, any fall risk reassessments, and the care plan updates around the time of the fall.
- Request preservation of video (if the facility has cameras covering hallways, common areas, or entry points).
- Write down a timeline while it’s fresh: date/time of fall, what staff said, where the resident was, and what precautions were in place.
- Be careful with statements to staff/administrators. Stick to facts you observed and avoid speculation.
In Superior, CO, families often juggle urgent medical needs and record requests at the same time. A legal team can reduce delays by helping you identify exactly what to ask for and when.


