What you do right away can make or break the quality of the claim.
- Get medical care and ask for written findings. If there’s a head injury, hip fracture, or worsening pain, insist the chart reflects symptoms, exam results, and diagnosis.
- Request the incident report and related fall paperwork ASAP. Ask for the fall report, resident risk assessment, care plan, shift notes, and any “after-incident” documentation.
- Preserve surveillance footage when available. Many facilities can’t easily locate or retain video after time passes. A prompt request helps.
- Write down details from your perspective. Time of day, where the resident was, whether lighting was adequate, whether staff were present, and what was said afterward.
California nursing facilities rely heavily on internal documentation. If key forms are missing or inconsistent, the claim becomes harder to prove—so early action is critical.


