After a serious fall, the facility’s version of events can quickly become the “official” story. Taking the right steps early helps you avoid gaps that insurers later use to minimize liability.
Do this promptly:
- Ask for a copy of the incident report (or request it in writing if you can’t obtain it immediately).
- Request the fall-risk assessment and care plan updates around the time of the fall (not just the day it happened).
- Document details while you can still recall them: time of day, where the resident was (bathroom, hallway, near a common area), lighting conditions, use of walker/wheelchair, and whether staff were nearby.
- Ask about video preservation if the facility has cameras covering hallways, entrances, or common routes.
- Confirm medical evaluation timing: who assessed the resident first, and how quickly they were sent for imaging or emergency care.
If you’re overwhelmed, you don’t have to handle this alone. A lawyer can help you identify what to request and how to preserve evidence in a way that supports a claim.


