When a fall happens, your actions can directly impact what evidence is available later—especially if the facility claims the incident was “standard” or “unpreventable.”
**Within the first 72 hours, prioritize: **
- Get medical care and insist on accurate injury documentation. Make sure diagnoses, imaging results (if any), and treatment plans are recorded.
- Request the fall documentation in writing. Ask for the incident report, post-fall nursing notes, and any fall-risk reassessments completed after the event.
- Ask whether surveillance exists—and request preservation. Facilities often have retention policies. Early preservation requests help prevent gaps.
- Write down what you know immediately. Note the resident’s condition before the fall (mobility, dizziness, medication changes), where the fall occurred, staffing you observed, and what staff said about what happened.
For Arvin families, this step matters even more because loved ones may return from hospitals in a different condition than they were prior to the fall. If records are delayed or incomplete, it becomes harder to connect the facility’s actions to the injury outcomes.


