In the early window after the incident, the goal is to protect evidence while your family is focused on care.
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Confirm medical treatment and capture the timeline
- Ask when staff first noticed the resident’s injury or altered condition.
- Request copies of ER/urgent care records if the resident was transported.
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Request the incident package while it’s fresh Ask the facility for:
- the fall incident report
- the resident’s fall risk assessment around the time of the fall
- the care plan and any updates
- medication administration records (MAR) covering the relevant shifts
- documentation of post-fall monitoring
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Preserve environmental and safety evidence If the fall involved a bathroom, hallway, or common-area transfer, ask whether there was:
- reduced lighting
- missing or malfunctioning grab bars
- wet floors or poor traction
- broken equipment (walkers, wheelchairs, belts)
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Write down details you can still remember Include: time of day, where the resident was, what they were doing, whether an alarm sounded, and what staff told you about why it happened.
Arizona cases often turn on timing—what the facility knew beforehand and what it did afterward. Early documentation can make the difference between a claim that’s supported and one that gets stalled.


